We hope you absolutely love every detail of your Azullê pieces but if something’s not quite right, we’re here to make returns and exchanges easy and stress-free 💙
Here’s how it works:
🗓️ Timeframe
You have up to 7 calendar days from the delivery date to request a return or exchange.
📦 Item Condition
Products must be unworn, in perfect condition, with original tags and packaging. We’re unable to accept items that show signs of wear, washing, or strong odors.
📲 How to request
Simply reach out to us via WhatsApp or email with your order number and the reason for your return or exchange.
🔄 What’s next?
Once we receive your item and inspect it, we’ll go ahead with your choice — whether that’s shipping a new item or issuing a refund.
📝 Important notes
Returns and exchanges are not available for personalized items or select promotional sales.
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Need help? We're just a message away!
Our customer care team is made up of real people who are friendly, fast, and ready to help 💙
With love,
Azullê Team
